About the Authors
Preface
PART ONE. Introduction
Chapter 1. Introduction to Operations
Chapter 2. Operations and Supply Chain Strategy
Chapter 3. Product Design
PART TWO. Process Design
Chapter 4. Process Selection
Chapter 5. Service Process Design
Chapter 6. Process-Flow Analysis
Chapter 7. Lean Thinking and Lean Systems
PART THREE. Quality
Chapter 8. Managing Quality
Chapter 9. Quality Control and Improvement
PART FOUR. Capacity and Scheduling
Chapter 10. Forecasting 190 Supplement: Advanced Methods
Chapter 11. Capacity Planning
Chapter 12. Scheduling Operations
Chapter 13. Project Planning and Scheduling
PART FIVE. Inventory
Chapter 14. Independent Demand Inventory
Chapter 15. Materials Requirements Planning and ERP
PART SIX. Supply Chain Decisions
Chapter 16. Supply Chain Management
Chapter 17. Sourcing
Chapter 18. Global Logistics
PART SEVEN. Case Studies
APPENDIXES
ACRONYMS

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