Preface
1. Using operations to create value
Part 1. Managing processes
2. Process strategy and analysis
3. Quality and performance
4. Lean systems
5. Capacity planning
6. Constraint management
7. Project management
Part 2. Managing customer demand
8. Forecasting
9. Inventory management
10. Operations planning and scheduling
11. Resource planning
Part 3. Managing supply chains
12. Supply chain design
13. Supply chain logistics networks
14. Supply chain integration
15. Supply chain sustainability
Appendix. Normal distribution
Selected references
Glossary

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