Preface
Chapter 1. Introduction to Operations Management
Chapter 2. Competitiveness, Strategy, and Productivity
Chapter 3. Forecasting
Chapter 4. Product and Service Design
Chapter 5. Strategic Capacity Planning for Products and Services
Chapter 6. Process Selection and Facility Layout
Chapter 7. Work Design and Measurement
Chapter 8. Location Planning and Analysis
Chapter 9. Management of Quality
Chapter 10. Quality Control
Chapter 11. Aggregate Planning and Master Scheduling
Chapter 12. Inventory Management
Chapter 13. MRP and ERP
Chapter 14. JIT and Lean Operations
Chapter 15. Supply Chain Management
Chapter 16. Scheduling
Chapter 17. Project Management
Chapter 18. Management of Waiting Lines
Chapter 19. Linear Programming
Appendix A. Answers to Selected Problems
Appendix B. Tables
Appendic C. Working with the Normal Distribution
Appendic D. Ten Things to Remember Beyond the Final Exam

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