Part One. Management
Chapter 1. Managers and Managing
Chapter 2. The Evolution of Management Thought
Chapter 3. Values, Attitudes, Emotions, and Culture: The Manager as a Person
Part Two. The Environment of Management
Chapter 4. Ethics and Social Responsibility
Chapter 5. Managing Diverse Employees in a Multicultural Environment
Chapter 6. Managing in the Global Environment
Part Three. Decision Making, Planning, and Strategy
Chapter 7. Decision Making, Learning, Creativity, and Entrepreneurship
Chapter 8. The Manager as a Planner and Strategist
Chapter 9. Value Chain Management: Functional Strategies for Competitive Advantage
Part Four. Organizing and Controlling
Chapter 10. Managing Organizational Structure and Culture
Chapter 11. Organizational Control and Change
Chapter 12. Human Resource Management
Part Five. Leading Individuals and Groups
Chapter 13. Motivation and Performance
Chapter 14. Leadership
Chapter 15. Effective Groups and Teams
Part Six. Managing Critical Organizational Processes
Chapter 16. Promoting Effective Communication
Chapter 17. Managing Conflict, Politics, and Negotiation
Chapter 18. Using Advanced Information Technology to Increase Performance

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