Preface
Introduction. The Critical Role of Management Skills
Part I. Personal Skills
1. Developing Self-Awareness
2. Managing Stress and Well-Being
3. Solving Problems Analytically and Creatively
Part II. Interpersonal Skills
4. Building Relationships by Communicating Supportively
5. Gaining Power and Influence
6. Motivating Performance
7. Negotiating and Resolving Conflict
Part III. Group Skills
8. Empowering and Engaging Others
9. Building Effective Teams and Teamwork
10. Leading Positive Change
Appendix I. Glossary
Appendix II. References

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