Welcome
Part I. Introducing Hospitality and Lodging
1: Introducing Hospitality
2: The Hotel Business
3: Rooms Division
4: Hotel Food and Beverage
Part II. Beverages, Restaurants, and Managed Services
5: Beverages
6: The Restaurant Business
7: Restaurant Management
8: Managed Services
Part III. Tourism, Recreation, Attractions, Clubs, and Gaming
9: Tourism
10: Recreation, Attractions, and Clubs
11: Gaming Entertainment
12: Cruising
Part IV. Assemblies, Events, Attractions, Leadership, and Management
13: Meetings, Conventions, and Expositions
14: Events
15: Leadership, Management, and Marketing
Part V. Managerial Areas of the Hospitality Industry
16: Planning
17: Organizing
18: Communication and Decision-Making
19: Control
Footnotes
Glossary

*La edición digital no incluye códigos de acceso a material adicional o programas mencionados en el libro.