Chapter 1. Operations and processes
Chapter 2. Operations and strategic impact
Chapter 3. Product and service innovation
Chapter 4. Operations scope and structure
Chapter 5. Process design 1 - positioning
Chapter 6. Process design 2 - analysis
Chapter 7. Supply chain management
Chapter 8. Capacity management
Chapter 9. Inventory management control
Chapter 10. Resources planning and
Chapter 11. Improvement
Chapter 12. Lean operations
Chapter 13. Quality management
Chapter 14. Risk and resilience Preface
Chapter 15. Project management
Glossary

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