Preface
Part One. Directing the operation
1. Operations management
2. Operations performance
3. Operations strategy
4. Managing product and service innovation
5. The structure and scope of supply
Part Two. Designing the operation
6. Process design
7. The layout and look of facilities
8. Process technology
9. People in operations
Part Three. Deliver
10. Planning and control
11. Capacity management
12. Supply chain management
13. Inventory management
14. Planning and control systems
Part Four. Development
15. Operations improvement
16. Lean operations
17. Quality management
18. Managing risk and recovery
19. Project management
Glossary

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