Preface
Acknowledgments
About the Author
Part I. Introducing Hospitality and Lodging
1. Introducing Hospitality
2. The Hotel Business
3. Rooms Division
4. Hotel Food and Beverage
Part II. Beverages, Restaurants, and Managed Services
5. Beverages
6. The Restaurant Business
7. Restaurant Management
8. Managed Services
Part III. Tourism, Recreation, Attractions, Clubs, and Gaming
9. Tourism
10. Recreation, Attractions, and Clubs
11. Gaming Entertainment
12. Cruising
Part IV. Assemblies, Events, Attractions, Leadership, and Management
13. Meetings, Conventions, and Expositions
14. Events
15. Leadership, Management, and Marketing
Part V. Managerial Areas of the Hospitality Industry
16. Planning
17. Organizing
18. Communication and Decision-Making
19. Control
Glossary

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