Welcome
Part 1: Directing the operation
1: Operations management
2: Operations performance
3: Operations strategy
4: Managing product and service innovation
5: The structure and scope of supply
Part 2: Designing the operation
6: Process design
7: The layout and look of facilities
8: Process technology
9: People in operations
Part 3: Deliver
10: Planning and control
11: Capacity management
12: Supply chain management
13: Inventory management
14: Planning and control systems
Part 4: Development
15: Operations improvement
16: Lean operations
17: Quality management
18: Managing risk and recovery
19: Project management
Footnotes
Glossary

*La edición digital no incluye códigos de acceso a material adicional o programas mencionados en el libro.