Preface
About the Authors
Part One. Introduction to Operations Management
Chapter 1. Operations and Productivity
Chapter 2. Operations Strategy in a Global Environment
Chapter 3. Project Management
Chapter 4. Forecasting
Part Two. Designing Operations
Chapter 5. Design of Goods and Services
Chapter 6. Managing Quality
Chapter 7. Process Strategies
Chapter 8. Location Strategies
Chapter 9. Layout Strategies
Chapter 10. Human Resources, Job Design, and Work Measurement
Part Three. Managing Operations
Chapter 11. Supply Chain Management
Chapter 12. Inventory Management
Chapter 13. Aggregate Planning and S&OP
Chapter 14. Material Requirements Planning (MRP) and ERP
Chapter 15. Short-Term Scheduling
Chapter 16. Lean Operations
Chapter 17. Maintenance and Reliability
Appendixes
Appendix I. Normal Curve Areas
Appendix II. Using Excel OM and POM for Windows
Appendix III. Solutions to Even- Numbered Problems

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