Part 1. Supply Chain: A Perspective for Operations Management
1. Introduction to Managing Operations Across the Supply Chain
2. Operations and Supply Chain Strategy
Part 2. Foundations of Operations Management
3. Managing Processes and Capacity
3S. Chapter Supplement: Process Mapping and Analysis
4. Product/Process Innovation
5. Manufacturing and Service Process Structures
6. Managing Quality
6S. Chapter Supplement: Quality Improvement Tools
7. Managing Inventories
8. Lean Systems
Part 3. Integrating Relationships Across the Supply Chain
9. Customer Service Management
10. Sourcing and Supply Management
11. Logistics Management
Part 4. Planning for Integrated Operations Across the Supply Chain
12. Demand Planning: Forecasting and Demand Management
13. Sales and Operations Planning
14. Materials and Resource Requirements Planning
Part 5. Managing Change in Supply Chain Operations
15. Project Management|
15S. Chapter Supplement: Advanced Methods for Project Scheduling
16. Sustainable Operations Management-Preparing for the Future
Appendix A
Appendix B
Key Themes

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