Section One. Strategy, Products, and Capacity
1. Introduction
2. Strategy
3. Design of Products and Services
4. Projects
5. Strategic Capacity Management
5s. Investment Analysis
6. Learning Curves
Section Two. Manufacturing and Service Processes
7. Manufacturing Processes
7S. Manufacturing Technology
8. Facility Layout
9. Service Processes
9S. Health Care
10. Waiting Line Analysis and Simulation
11. Process Design and Analysis
11S. Operations Consulting
12. Quality Management
13. Statistical Quality Control
Section Three. Supply Chain Processes
14. Lean Supply Chains
15. Logistics and Distribution Management
16. Global Sourcing and Procurement
Section Four. Supply and Demand Planning and Control
17. The Internet of Things and ERP
18. Forecasting
19. Sales and Operations Planning
19S. Linear Programming Using the Excel Solver
20. Inventory Management
21. Material Requirements Planning
22. Workcenter Scheduling
22S. Theory of Constraints
Appendices
A. Interest Tables
B. Negative Exponential Distribution: Values of e -x
C. Areas of the Cumulative Standard Normal Distribution
D. Uniformly Distributed Random Digits
E. Answers to Selected Objective Questions

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